With just few days away from company’s biggest product launch ever, BlackBerry India opens 100 new service centers in the country which will be in action 24×7! These service centers will be managed by HCL Infosystems along with the current Redington around 80 cities. BlackBerry 10 is very different from predecessors & this move will surely bring success ahead in customer satisfaction.
“This is first time we are embarking upon setting up such centres. Eighty per cent of the time the complaint is not about the product but more about a feature which the user does not understand. At these centres, you can give your handset for repair as well as clarify your queries about features,” Sunil Dutt, Managing Director at BlackBerry India, told Business Line.
Unlike before, the problems faced by customers on BlackBerry 10 smartphones will be clarified within a day. No more leaving devices & switching PINs for a week. “This is the biggest launch for BlackBerry in India and we have been preparing for almost 3 months,” Dutt said. The BlackBerry Z10 smartphone will launch in India later this month.