BlackBerry®10 Maintenance Release 10.1 OS builds on the features and functionality found on the BlackBerry®Z10 smartphone and adds additional support for the physical keyboard and screen size found on the BlackBerry®Q10 smartphone.

• Mnemonic Phone Dialing
• BlackBerry Mobile Voice System Support
• Keyboard Shortcuts
• BlackBerry Balance
• Word Prediction
• Type N Go
• Corporate Liable Feature
• Cross Domain Email Warnings
• Dark Theme Support
• Out-of-Box-Experience
• Smartcard Support

Type N Go

Type N Go takes the Universal Search feature to the next level by allowing users to directly access BlackBerry®10 functionality using the physical keyboard. For example, say you want to send a quick BBM®message to your friend Jim. Press the spacebar on the keyboard to initiate the Search function. After the Search screen appears, type BBM and then the friend’s name, in this case, Jim. Under the Actions section,simply tap the contact you want to send the message to.

Type N Go Commands

• BBM a contact
• BBM Videocall a contact
• Email a contact
• SMS/MMS a contact
• Call a contact
• Update Facebook status
• Update Twitter status
• Create a note
• Set alarm/timer
• Play music
• Map an address/place

Customers may raise an issue that the typed command is missing the first letter, for example,“BM” instead of “BBM”.

Tip: Have the customer press the spacebar to initiate the Search function and then type the required command.

Word Prediction

Word Prediction on the BlackBerry® Q10 smartphone functions in a similar way to the virtual keyboard on the BlackBerry®Z10 smartphone. Instead of the predicted words appearing on the keyboard, three predicted words will appear on the screen just above the physical keyboard. The user can tap the words as they appear while typing them on keyboard.

If customers encounter issues with Word Prediction, consider the following points:

• What word are they trying to type and are they spelling it correctly?
• Is the customer holding down the ALT or SYM key while typing?
• Is the customer using a different written language?
• Because there are three word predictions, the words may be different than those that appear on the BlackBerry®Z10 smartphone. Additionally, devices will learn sentence prediction and structure differently depending on how each user writes content.

Word Prediction Comparison

Corporate Liable feature

he Corporate Liable feature adds additional security in highly regulated and secure corporate environments by implementing a single Work space on the BlackBerry®10 smartphone. Some of the functions include:

• Administrators can activate the BlackBerry® smartphone on the end user’s behalf,bypassing the Out-of-Box-Experience (“OOBE”)
• Device Quarantine –a device wipe may occur if you swap the SIM card or install improper software
• Additional Policy controls
• Single Work space only; no Personal space is provided on the device

Customers may question why there is no Personal space available as they may be aware that BlackBerry®Balance™technology can successfully merge Personal and Work spaces together. In certain corporate environments, companies may want to enforce strict controls over devices whether corporate-issued or otherwise. A company may wish to ensure the devices are used strictly for business, and would therefore remove the Personal space from the BlackBerry®10 smartphone.

To determine if the BlackBerry®10 smartphone has been configured for Corporate Liable functions, engage the customer’s administrator, if possible, to confirm the configuration on the BlackBerry®Enterprise Service 10 server.

BlackBerry®Balance

Summary of changes:

• Work and Personal accounts are now separated in BlackBerry® Hub
• You can disable access to the Work spaceusingUSB byIT Policy
• An IT Policy restrictsan application in the Work space from reading data in the Personal space

Certain security certifications require corporate data to be viewed separately from personal data. The BlackBerry® Hub now has a secured and separate Work account view. You must unlock the Work account view,similar to the Work account functionality for BlackBerry®10. Switching between Work and Personal account views appears as an option in the BlackBerry®Hub menu. In order for the Work view to be available, you must enable an IT Policy setting* on the BlackBerry®Enterprise Service 10 server.

*To be available in a future release.

Cross Domain Email Warnings

Cross Domain EmailWarnings occur when you composean email message involving recipients that reside in different Internet domains. For example, if all current contacts are part of one domain, for example,me@blackberry.comand a contact from a separate domain is added, for example,contact@competition.com, a warning message will appear alerting the user that a contact outside of the first domain will receive the message.

Keyboard and application shortcuts

The following table shows the keyboard equivalents of actions that can be taken in the BlackBerry®10 user interface. These are used in the English locale and may be different for other localized versions.

Dark theme support

A dark colored theme applies to several applications including:

• Calendar
• Contacts
• BlackBerry®Remember
• BBM®
• Text message conversations
• Search
• Adobe®Reader®
• File Manager

You cannot configure the theme. Some education may be required to inform the customer of the change; for example, the color change is not the result of a display issue.

Theme Comparison

Out-of-Box-Experience (“OOBE”) software updates

Configuration and software updates now occur in the background as opposed to a visible task or step in the original release of BlackBerry®10.

Customers may note a difference in the behavior of the OOBE and maywonder when or if the updates occur.

Smartcard support

BlackBerry®10.1 will support BlackBerry®Smart Card Reader 2.0. Previous versions of the BlackBerry®Smart Card Reader are not supported.

Mnemonic phone dialing

On previous versions of BlackBerry®smartphones, users coulddial phone numbers by name or number. Thisfunctionality isincluded into BlackBerry®10.1. In the Phone app, simply start typing the name or number of the contact, and then tap the contact.

Changes in hardware support

Currently, BlackBerry®10.1 OS will initially appear on the BlackBerry® Q10 smartphone.

Two hardware changes that differ from the BlackBerry® Z10 smartphone are as follows:

• The BlackBerry®Q10 has an organic light-emitting diode (OLED) high resolution display with a resolution of 720 by 720 pixels. An OLED display works without a backlight, thus it can display deep black levels and isthinner and lighter than a liquid crystal display (LCD) as found in the BlackBerry®Z10 smartphone. In low ambient light conditions such as a darkened room, an OLED screen can achieve a higher contrast ratio than an LCD.
• The BlackBerry®Q10 featuresa full QWERTY physical keyboard

Applicationson the BlackBerry®Q10 smartphone

Applications found on BlackBerry®World™ will be developed for BlackBerry® 10, but not all applications may recognize the different screen size of BlackBerry® Q10 smartphone. In some cases, the application screens may appear stretched or form buttons may appear cutoff or disappear entirely.

As with all third-party or service provider application troubleshooting, make sure that the BlackBerry®smartphone is evaluated to rule the possibility of any device issues. Work as a liaison between the customer and the application vendor to determine if there is any progress that can be made to get the application to perform properly on the BlackBerry smartphone.

Wireless service provider configuration and provisioning changes

You might remember that the BlackBerry®Z10 smartphones have wireless service provider branding, configuration settings and SIM card locking loaded during the factory install. The wireless service provider applications are transferred over the wireless network.

For the BlackBerry® Q10 smartphones, wireless service providerbranding, configuration settings and SIM card locking data are downloaded during a software update (which, as previously mentioned, now occurs using a background process instead of separate task during the OOBE).The wireless service provider applications are still transferred over the wireless network.

Wireless service provider customization occurs on the BlackBerry® 10 smartphones using two identifiers:

ECID: Equipment Carrier ID

• A numeric value written to NVRAM on the BlackBerry® smartphoneat the factory
• Used to map to MEP/SIM locking parameters applied to the  BlackBerry® smartphone

SCID: Subscriber ID

• Derived from SIM card properties read from the SIM card inserted into the BlackBerry®smartphone
• SCID is used to select all other parameters (with the exception of MEP/SIM locking) to be applied on the BlackBerry®smartphoneincluding branding, network parameters, etc.

Because the ECID maps to the wireless service provider, you can use logging data to confirm the wireless service provider value on the BlackBerry® smartphone and then confirm whether the data was delivered successfully to the BlackBerry® smartphone during the update process.

Note: Not all wireless service providers allow over the wireless network configuration. You require confirmation with the wireless service provider if an issue with the initial configuration of the BlackBerry®smartphone is indicated.